Our commitment to you is complete customer satisfaction, 100% of the time. That’s why we give you 14 days from the delivery of your Autoformer to return it for a full refund, minus shipping fees. In the rare case that need to return the unit, simply return it to us with a copy of your dated receipt.
For original purchasers within the continental United States, the Hughes Autoformer (HA) product shall be free of manufacturing defect for a period of two years from date of purchase.
In the rare case that a defect is discovered, all parts and labor costs will be covered by HA. Product must be returned to the factory at purchaser’s expense, along with check or money order for return freight (the current amount will be advised). HAF will repair or replace the product at its discretion if it finds it has failed in normal use due to a defect in materials or workmanship.
Procedures for returning Hughes Autoformers for service/repair:
Any autoformer needing repair must have a return authorization number issued by calling customer service at (888) 540-1504. Autoformers sent to the company without a return authorization number and/or a check for return freight will be returned without repair, or repair will be delayed until check is sent.