Customer Service
Welcome to the Hughes Customer Service link. Here you can find information
on your warranty, repair service, returns, a user’s guide, and our privacy policy.
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Return and Refund Policy

Our commitment to you is complete customer satisfaction, 100% of the time. That’s why we give you 14 days from the delivery of your Autoformer to return it for a full refund, minus shipping fees. In the rare case that need to return the unit, simply return it to us with a copy of your dated receipt.


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Warranty

For original purchasers within the continental United States, the Hughes Autoformer (HA) product shall be free of manufacturing defect for a period of two years from date of purchase.

In the rare case that a defect is discovered, all parts and labor costs will be covered by HA. Product must be returned to the factory at purchaser’s expense, along with check or money order for return freight (the current amount will be advised). HAF will repair or replace the product at its discretion if it finds it has failed in normal use due to a defect in materials or workmanship.


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Return Authorization

Procedures for returning Hughes Autoformers for service/repair:

Any autoformer needing repair must have a return authorization number issued by calling customer service at (888) 540-1504. Autoformers sent to the company without a return authorization number and/or a check for return freight will be returned without repair, or repair will be delayed until check is sent.


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Privacy Notice

We respect your concerns about privacy, therefore the following policies are intended to protect it and ensure that your personal information is handled in a safe and responsible manner. As we continue to develop our website and take advantage of technologies to improve the services we provide, our policies will continue to evolve. We therefore encourage you to refer to this policy on an ongoing basis to stay abreast of our most current privacy policy practices. Currently, we gather online customer information to improve the content of our website and to enhance your online shopping experience. We collect information from you when you register to purchase. We do not share this information with anyone else.

Why do I need an Autoformer?

Hughes Autoformers are designed to increase voltage to your RV and help eliminate low voltage damage to your appliances. Unlike a boost transformer, the 'sense circuit' in the Autoformer will adjust the output based on the load demand. For this reason you can run additional appliances on a 30-amp input. For example, a coffee pot and microwave each draw 1200 watts. Add wattage for the converter and/or a refrigerator - about 800 additional watts – and now you have 3200 watt demand.

Video Testimonial