Procedures for returning Hughes Autoformers for service/repair:
Any autoformer needing repair must have a return authorization number issued by calling customer service at (888) 540-1504. Autoformers sent to the company without a return authorization number and/or a check for return freight will be returned without repair, or repair will be delayed until check is sent.
As stated on the warranty card, freight is not covered under the two-year warranty.
Be prepared to discuss the problem with our technician. You must have measured the voltage at the power source (park power pole, etc.), and in your RV so we can diagnose the problem. You will be asked for your RV’s electrical service (30 or 50 amp), the model number of the Autoformer (and serial number if there is one). Remember, plug-in meters are not very accurate. Digital meters are better.
Please send a copy of your original sales receipt with the date of sale and the seller’s name and address.
Warning: Please use UPS or FedEx for shipping the Autoformer. We do not recommend using the US Postal Service.
Hughes Autoformers is not responsible for shipping damage created by inadequate packaging.