Back in 2020, we had a shipment of Power Watchdog products go out with a QR code link to the incorrect mobile app. If you are having trouble connecting, it is possible you have downloaded the wrong version of the app as there is one for the standard Power Watchdog surge protectors and another for the Power Watchdog Surge Protectors with the Emergency Power Off (EPO) feature.
If you have the standard Power Watchdog Surge Protector here are the links to the correct app:
iOS
Android
If you have the EPO Power Watchdog Surge Protector here are the links to the correct app:
iOS
Android